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A while back I had a problem with sighting in a Leupold Vari-X III scope on my new Remington 597 .17HMR rifle. Just could not dial in the scope to put the crosshairs onto the point of impact.
At first I thought it was a problem with the Remington rifle, but I decided to double check myself and mounted a Leupold/Gilmore red dot scope on the rifle to try that out. After about a half dozen shots, I was plugging the x ring. So it's not the fault of the rifle, apparently.
So I contacted Leupold and the guy responding requested I send back the scope for them to look at. Which I did.
I got the scope back yesterday and was a bit discouraged to see the notation on the repair ticket say "NO DEFECTS FOUND". Rats.
So I emailed the guy from Leupold I originally talked to and expressed this discouragement. Well, he called me today and we chatted for a while. He said there were a couple of things we could do. One is that I could send the scope back, attention to his name, and he would personally mount it on a rifle they have set up for special problems and thoroughly check it out. Or two, he would go ahead and send me a set of Leupold rings and a base for my rifle, free of charge, to see if the rings I had were the cause of the problem. I told him I would rather at this point just go ahead and remount the scope and try it again. Maybe there was a problem the last time with the ring mounting or something, and I would prefer to feel confident that the scope actually had a problem before I did anything further that might not actually be their problem.
I thought the offer of the free rings and base was a nice touch. Definitely above and beyond the call of duty. I always knew I liked Leupold scopes for their quality, but now the obvious attention to customer server ads icing to that cake.
TWO thumbs up!!
:beer:
At first I thought it was a problem with the Remington rifle, but I decided to double check myself and mounted a Leupold/Gilmore red dot scope on the rifle to try that out. After about a half dozen shots, I was plugging the x ring. So it's not the fault of the rifle, apparently.
So I contacted Leupold and the guy responding requested I send back the scope for them to look at. Which I did.
I got the scope back yesterday and was a bit discouraged to see the notation on the repair ticket say "NO DEFECTS FOUND". Rats.
So I emailed the guy from Leupold I originally talked to and expressed this discouragement. Well, he called me today and we chatted for a while. He said there were a couple of things we could do. One is that I could send the scope back, attention to his name, and he would personally mount it on a rifle they have set up for special problems and thoroughly check it out. Or two, he would go ahead and send me a set of Leupold rings and a base for my rifle, free of charge, to see if the rings I had were the cause of the problem. I told him I would rather at this point just go ahead and remount the scope and try it again. Maybe there was a problem the last time with the ring mounting or something, and I would prefer to feel confident that the scope actually had a problem before I did anything further that might not actually be their problem.
I thought the offer of the free rings and base was a nice touch. Definitely above and beyond the call of duty. I always knew I liked Leupold scopes for their quality, but now the obvious attention to customer server ads icing to that cake.
TWO thumbs up!!
:beer: